Product — IslandicInsights

01 · Arrivals & departures

Check-in & checkout autopilot

The moment a booking confirms, IslandicInsights takes over guest communication. Directions, door codes, house rules, checkout reminders — sequenced, translated, and sent at the right moment. Guests arriving at midnight check themselves in; your phone stays quiet.

Message sequences per unit: pre-arrival, arrival day, mid-stay, checkout
Smart lock & keybox codes rotated per booking and released on schedule
Late checkout and early check-in upsells, only offered when the calendar allows
Instant answers to common questions from each unit's knowledge card
Unusual requests escalated to a human with full context attached

WhatsApp · Guest at Horizon Residences, JB

Hi, we just landed, reaching around 11.30pm. Is that ok?22:47

No problem at all! Your unit is self check-in, so any time works. 🔑 Your door code is 4got·· — it activates at 3:00pm and I've resent the lobby directions above. See you soon!22:47 · auto-reply · 4 seconds

Got in, thanks! Btw what's the wifi?23:34

Welcome in! 🛜 Network: Horizon2108 · Password is on the card beside the TV. Need anything else tonight, just message here.23:34 · auto-reply · 3 seconds

02 · Turnovers

Cleaner command

Every checkout automatically becomes a turnover job. IslandicInsights offers it to the right cleaner — by zone, workload and availability — over WhatsApp. One reply confirms it. A photo checklist proves it. You see every unit's status on one board instead of in fifteen phone calls.

Auto-assignment with backup cleaners pre-alerted for tight same-day turnovers
Photo-verified checklists per unit type: linen, amenities, aircon, pool
Supply tracking — low toiletries or linen flagged before they run out
Monthly cleaner performance and payout summaries, export-ready
Works with your existing crew or our vetted local partners

Turnover board · today, Kuala Lumpur

Checkout detected

Vortex 3107out 11:02 · next in 15:00offering to Aisyah

Regalia A-32-5out 10:48 · next in tmrwqueued

Cleaning

Expressionz 18-02Farah · started 11:20on schedule

Guest-ready

Ceylonz 12-076 photos verifiedready · 10:41

Anggun 28-3A8 photos verifiedready · 09:55

03 · Feedback loop

Reviews that fix themselves

Guests tell you exactly how to earn five stars — in reviews and in WhatsApp messages. IslandicInsights reads all of it, separates real issues from noise, and turns each one into an assigned task with a deadline before the next check-in. Then it closes the loop with the guest.

Issue detection across Airbnb reviews, surveys and WhatsApp chats
Auto-tagging: cleanliness, comfort, check-in friction, accuracy, noise
Recurring problems surfaced per unit — see what costs you stars
Owner-ready monthly reports: ratings trend, issues found, issues fixed
Suggested review replies drafted for you, never sent without approval

Review → task · Villa Senang, Canggu

★★★★☆

"Gorgeous villa and the pool is amazing. Only thing — the bedroom aircon rattles at night, kept us up a bit."

comfort · aircon sentiment: positive overall unit: Villa Senang

Service bedroom aircon — rattling noise assigned: Pak Wayan (maintenance) · due before next check-in, Fri 3pm

Guest notified + issue logged to owner report 3rd aircon issue this quarter → replacement recommended

Three engines under the hood.

Check-in & checkout autopilot

Cleaner command

Reviews that fix themselves

Watch it run on your listings.