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Common questions
That's exactly who we built it for. Your cleaners and runners keep using WhatsApp — they never see a dashboard. You and your ops lead get one simple board, and we set everything up with you during onboarding, including migrating your spreadsheets and group chats.
No. Jobs arrive as normal WhatsApp messages. Cleaners confirm by replying, and send completion photos in the same chat. If a cleaner can use WhatsApp, they can use IslandicInsights.
Automation handles the routine; anything it isn't confident about — a complaint, a damage report, a strange request — gets escalated to a human immediately, with the full conversation history attached. You decide what counts as "unusual" during setup.
For routine, factual questions (wifi, codes, directions), yes — that's the point. For anything sensitive, including public review replies, IslandicInsights drafts and you approve. You can tighten or loosen this at any time.
No — IslandicInsights handles both. Smart lock codes are rotated per booking automatically; keybox units get the code released to guests on schedule, and we'll recommend a rotation routine for your team.
Airbnb is the core, with calendar sync for Booking.com, Agoda and direct bookings via iCal. Guest messaging automation runs on WhatsApp and the Airbnb inbox.
Most agencies are live within one to two weeks. Week one: we migrate your listings, codes and cleaner contacts. Week two: we run in shadow mode alongside your current process, then switch over building by building.
Our company and engineering team are based in Singapore, but we don't manage short-term rentals there. Our service regions are Johor Bahru, Kuala Lumpur and Bali, with more SEA cities coming.